C'era una volta la gestione documentale
“Enterprise Content Management” (ECM) is the technologies used to capture, manage, store, preserve, and deliver content and documents related to organizational processes. ECM tools and strategies allow the management of an organization's unstructured information, wherever that information exists.”
AIIM – The ECM Association
L'Enterprise Content Management (ECM) supera il concetto tradizionale di document management in diverse direzioni: